Frequently Asked Questions

Don't see what you are looking for here? Use our Contact page to send us a question.

What is Madrilla?
Madrilla is a web site for online salon appointment booking. Stylists and salons can receive appointment bookings and clients can easily book an appointment anytime, day or night, online.
Can I add a salon to Madrilla?
Not quite yet. We are still in beta test mode and polishing the site. Very soon we will be accepting new salons by invitation. Soon after we'll open up the site to all salons.
How do I book an appointment?
To book an appointment:
  • Click the Salons link to select a salon
  • Once you have selected a salon, click the "Book an appointment" button on the salon page.
  • Select a stylist from list of stylists at your salon
  • Select the date and time of your appointment
  • Submit your request.
That's it! If the date and time work for your stylist, you'll get an email confirmation from your stylist. For a more detailed description, see our main help page.
Why can't I find my stylist?
It's quite possible (for now) that your stylist and salon aren't signed up to use Madrilla for their online appointment bookings. Do them, us, and yourself a favor by suggesting to them that they sign up! You can also use our Contact Form to send us a message with their contact information and we'll reach out to them.
Does it cost anything to book an appointment?
Not a cent! Bookings are free to clients. Salons pay a small subscription fee to list their salon and stylists on Madrilla.